Our Customer Satisfaction Pledge

Our Customer Satisfaction Pledge for Roofing and Gutter Projects

Download Our Customer Satisfaction Pledge (PDF)

$0 Money Down Guarantee

We do not ask for any money upfront. You pay $0 until your roof or gutter installation is 100% completed, thoroughly cleaned up, and inspected to your total satisfaction.

On-Site Owner Supervision

Every job is overseen directly by ownership on-site, backed by verifiable credentials and licenses. You will never be handed off to sub-contractors or third-party project managers. We treat your property with the same care and respect as our own family homes

Property Protection and Cleanup

Before roofing work begins, we protect your landscaping, shrubbery, decks, and walkways. Upon job completion, our crew performs multiple magnetic sweeps of your lawn and driveway to collect stray nails and construction debris.

Premium Materials Built for New England Weather

We strictly install top-grade architectural shingles (including IKO Cambridge & Dynasty series) and heavygauge .032 seamless aluminum and copper gutters. Every installation is engineered with proper ice & water shield protection and balanced attic ventilation to withstand severe winter freezes, ice dams, and heavy rainstorms.

Transparent Communication & Honest Quotes

No hidden charges, surprise add-ons, or pushy high-pressure sales tactics. We provide detailed, written proposals upfront and return every customer phone call or inquiry within 24 hours.

Long-Term Warranties

We back our work with robust workmanship warranties alongside fully transferable manufacturer lifetime material guarantees.

FAQ

What guarantees does Natarelli & Son Roofing and Gutters offer homeowners?

Natarelli & Son Roofing and Gutters outlines its customer commitments in a written Customer Satisfaction Pledge. The pledge covers $0 money down until qualifying roof or gutter installations are completed, cleaned up and inspected to the customer's satisfaction, on-site owner supervision, written proposals, property protection, licensing and insurance, and workmanship and manufacturer warranties. Homeowners should review the applicable project proposal and warranty terms for the specific conditions of their work.